SERVICE
The Restaurant
Whether pre, during, or post service, Resy OS can help support your on-premise dining needs from search to seat to repeat.
Pre-Service Features
Custom Reservation Inventory
Make your regulars feel like VIPs by providing them exclusive access to reservations during certain hours. Allow guests to choose where they dine (e.g. patio, chef's counter) by sharing custom & available table types during the booking flow.
Notify & Mobile Waitlist
This feature extends your waitlist beyond the host stand and allows any guest to add their name to your waitlist from their mobile device. Guests will automatically get notified if a spot opens up. You can then message that guest via SMS to let them know you are ready to welcome them in.
Floor Plan Web Editor
Set your restaurant up for successful service. Create, copy, and edit floor plans on your computer, customize your books, and leverage reporting to optimize your floor plans for changing seasons.
Consumer Web & App Booking
Guests can book reservations through multiple partner platforms, and you know who they are thanks to Guest Intel shared across all your devices so you never have to ask.
Auto-Confirm Texts
Customize and automate confirmation texts to save time and drive down no-shows.
During Service Features
Resy Pay
Make paying the check easier and faster for everyone. Now your guests can view, pay, or split their checks directly on their phone via QR code, and even choose to use American Express Membership Rewards® points toward their meal.
Seat Optimization
Automatically optimise table combos without overwhelming your front of house.
Maintain Control
We’ve got you covered across all your devices no matter where you are, while enabling permissions that offer the appropriate levels of access for your team.
Guest Intel
Welcome guests back and make them feel special with historical data at your fingertips. Build up your CRM with shared tags and notes for more moments to surprise and delight.
Post-Service Features
Private Guest Surveys
Automated surveys collect private feedback from guests at digital scale. Get more visibility into the data without the public-facing review.
Reports & Analytics
360-degree visibility into performance through customer insights and custom reporting.
POS Integration
Leverage industry-leading reporting to evaluate your per person average spend by shift, reservation source, party size and more. Use this intel and sales forecasting to optimize your dining room and make strategic decisions about how to adjust menus, floor plan, and staff accordingly.
24/7 Live Support
Our hospitality-driven Support team, Help Desk resources, and training videos are here to help your business thrive, day and night.