Quick answers
- Resy is a platform that helps hospitality businesses manage reservations, guests, and service in one place.
- Tools like waitlists, table management, and floor planning can help streamline day-to-day operations.
- Built-in discovery, recommendations, and editorial content help attract new guests and drive bookings.
- Guest data tools help you build stronger relationships and encourage repeat visits.
Resy is a digital platform and app that helps hospitality businesses run more smoothly. Think of it as a front-of-house manager that never sleeps—keeping your books organized, filling seats, remembering your guests, and supporting service while bringing new guests through the door.
Here’s a closer look at how Resy works and how it can support your business.
What Does Resy Do for Restaurants and Hospitality Businesses?
In the hospitality industry, every shift is a live performance. Anything can happen—and it often does all at once.
Resy gives you the tools to stay in control of service, streamline operations, and run each shift more efficiently. With Resy, you can:
Manage waitlists and seat walk-ins with greater efficiency
Optimize pacing in real time
Access insights into table performance and guest spend
Adjust floor plans to improve traffic flow
Resy can help your business grow by putting your name in front of guests who are already looking for places to book.
Taken all together, Resy tools make it easier to run your business while uncovering opportunities to grow.
Key Features of the Resy Platform
Reservation management may be what we’re best known for, but our broader feature set brings your reservations, guest data, and service flow into one system.
Reservation and Table Management
Resy’s reservations platform gives you the flexibility to manage tables and control the pace of service. You can assign, combine, or split tables to match your space and service style, while setting reservation times that help keep your kitchen from being overwhelmed. Keeping all your reservations in one place, whether made online, in the app, or in-house, helps prevent double-booking and seating gaps.
Waitlist and Walk-in Tools
While every owner likes to see a full house, long waits can sour the guest experience. By tracking walk-ins, providing accurate wait times, and matching available tables with the next appropriate party, Resy’s platform makes managing in-person demand easier.
Guest Data Tools
Stronger guest relationships can help turn first-time diners into regulars, and you can use Resy’s guest data tools to tailor each interaction. For example, you can:
Automate confirmations and reminders
Tag regulars and high-value guests
Collect post-visit feedback
Send invitations to exclusive events
These tools help you build stronger connections with your guests and give them more reasons to return.
Experiences and Events
Resy’s event management suite helps hospitality businesses plan, promote, and run events from start to finish. From private dinners to large-scale celebrations, the system streamlines every step, helping you create engaging guest moments.
Our platform supports multiple event formats, including prepaid bookings, assigned seating, and tiered pricing. You can also customize event pages with detailed descriptions and photos to clearly communicate what guests can expect. Real-time analytics let you track ticket sales, make informed adjustments, and drive revenue.
Integrations with POS and Other Systems
Most hospitality businesses rely on several coordinated systems to keep service on track. Resy integrates with key platforms to connect your tools and keep everything working together, including tools for:
- Customer relationships and guest management
- Point-of-sale systems
- Marketing and analytics
- Winery management and eCommerce
Frequently Asked Questions about Resy
Is Resy only for restaurants?
While Resy was originally built for restaurant reservations, we now support a wide range of hospitality businesses—including wineries, hotels, and enterprise hospitality groups—with tools to manage reservations, experiences, and guest relationships.
How does Resy help reduce no-shows?
Resy helps reduce missed reservations with automated reminders via text or email, along with tools like deposits, prepayments, and credit card holds when you need them.
How much does Resy cost?
We offer a variety of price plans for hospitality businesses of all sizes. Pricing varies based on your business and the tools you need.
See how Resy can support your hospitality business
Whether you’re running a neighborhood cafe or a hotel F&B operation, Resy can make your daily operations easier to manage. Schedule a demo to see how we’re delivering solutions that help you stay organized, bring in more guests, and grow your business.
