ON PREMISE

The Restaurant

Whether pre, during, or post service, Resy OS can help support your on-premise dining needs from search to seat to repeat.

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Pre-Service Features

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Custom Reservation Inventory

Make your regulars feel like VIPs by providing them exclusive access to reservations during certain hours. Allow guests to choose where they dine (e.g. patio, chef's counter) by sharing custom & available table types during the booking flow.

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Notify & Mobile Waitlist

This feature extends your waitlist beyond the host stand and allows any guest to add their name to your waitlist from their mobile device. Guests will automatically get notified if a spot opens up. You can then message that guest via SMS to let them know you are ready to welcome them in.

Consumer Web & App Booking

Guests can book reservations through multiple partner platforms, and you know who they are thanks to Guest Intel shared across all your devices so you never have to ask.

Auto-Confirm Texts

Customize and automate confirmation texts to save time and drive down no-shows.

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During Service Features

Seat Optimization

Automatically optimise table combos without overwhelming your front of house.

Maintain Control

We’ve got you covered across all your devices no matter where you are, while enabling permissions that offer the appropriate levels of access for your team.

Guest Intel

Welcome guests back and make them feel special with historical data at your fingertips. Build up your CRM with shared tags and notes for more moments to surprise and delight.

Server Rotation

Empower FOH to make informed decisions about where to seat guests by server. No math needed at the host stand! Resy OS tracks each server’s active, future, and done covers in real time, making for more seamless host stand interactions.

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Post-Service Features

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Private Guest Surveys

Automated surveys collect private feedback from guests at digital scale. Get more visibility into the data without the public-facing review.

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Reports & Analytics

360-degree visibility into performance through customer insights and custom reporting.

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POS Integration

Leverage industry-leading reporting to evaluate your per person average spend by shift, reservation source, party size and more. Use this intel and sales forecasting to optimize your dining room and make strategic decisions about how to adjust menus, floor plan, and staff accordingly.

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Resy OS Dashboard

360-degree visibility into how your business is performing with valuable operational analysis & customer insights to help you forecast for an uncertain future.